Privacy policy

Privacy Policy
Effective Date: [June 17, 2025]
Store Name: Silver Ocean
Website: https://www.silverocean.co.in
Business Type: Online retail store selling 925 sterling silver jewelry

At Silver Ocean, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or use our services.

1. Information We Collect
We collect the following types of personal and non-personal information when you browse our site or make a purchase:

A. Personal Information (you provide to us):
Full name

Email address

Shipping and billing address

Mobile phone number

Payment details (via secure payment gateways)

Purchase and order history

Account login details (if you register)

B. Automatically Collected Information:
IP address

Device type, operating system, and browser

Pages visited, time spent, referring website

Cookies and tracking data for analytics and marketing (via tools like Google Analytics and Facebook Pixel)

2. How We Use Your Information
We use your information to:

Process and fulfill your orders

Communicate order status and shipping updates, and respond to customer service requests

Send promotional offers, product updates, and newsletters (only if you opt-in)

Improve our website, services, and product offerings

Prevent fraud, illegal activity, or misuse of our services

We only collect the minimum required information and do not use it beyond the intended purpose.

3. Sharing Your Information
We do not sell, rent, or trade your information. However, we may share your data with trusted third parties under strict confidentiality, including:

Shopify Inc. (our e-commerce platform)

Payment Gateways (Razorpay, PayU, Shopify Payments, etc.)

Shipping and logistics providers (such as Blue Dart, Delhivery, India Post)

Email & SMS marketing tools (if opted in)

Analytics and advertising platforms (Google, Facebook, Meta)

We ensure all third parties comply with strict data privacy standards.

4. Cookies & Tracking Technologies
Cookies are small data files used to personalize your experience, analyze traffic, and deliver better services. Types of cookies we use:

Essential cookies (for cart, login, and checkout)

Performance & analytics cookies (Google Analytics)

Marketing cookies (Facebook Pixel, Google Ads)

You can manage or disable cookies via your browser settings. However, this may impact your site experience.

5. Email & SMS Marketing
If you opt-in to receive marketing, we may send you:

Exclusive offers and promotions

Product launches

Festive sale notifications

You can unsubscribe anytime by clicking the link in our emails or messaging us on WhatsApp at +91-9023097707.

6. Your Data Protection Rights
You have the right to:

Request access to your personal data

Ask for correction or deletion of your information

Withdraw marketing consent at any time

Request a copy of the data we hold on you

To exercise these rights, email us at [Insert your business email] or call/WhatsApp +91-9023097707.

7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill orders. After this, the data is securely deleted unless required for tax or legal compliance.

8. Data Security
We follow strict data protection protocols. Your payment information is encrypted and processed through PCI-DSS compliant payment gateways. Our website uses SSL encryption for secure browsing and transactions.

9. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe your child has shared personal data with us, please contact us for deletion.

10. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted here with the revised date. Please review it periodically.

11. Contact Us
If you have any questions, feedback, or concerns regarding your data:

Silver Ocean
📍 Zanzarda Road, Opp. Baba Complex, Junagadh - 362001, Gujarat, India
📞 Call/WhatsApp: +91-9023097707
📧 Email: info@silverocean.co.in
🌐 Website: https://www.silverocean.co.in