Return & Refund Policy

Thank you for choosing Silver Ocean.

At Silver Ocean, customer satisfaction is our priority. If you receive an item that is damaged, defective, or incorrect, we're here to help. Please read our return and refund policy carefully before requesting a return.

Return Eligibility

To be eligible for a return:

• The return request must be raised within 7 days from the date of delivery.
• The product must be unused, unworn, and in its original condition.
• All original packaging, tags, certificates (if provided), and accessories must be returned along with the product.
• Products showing signs of wear, damage, resizing, alteration, or tampering will not be eligible for return.
• Return shipping charges are the responsibility of the customer unless the return is due to an error on our part (such as receiving the wrong or damaged product).

Non-Returnable Items

The following items are not eligible for return or exchange:

• Personalized or customized jewellery.
• Earrings and nose pins (for hygiene reasons).
• Products purchased during clearance sales or special promotional offers, unless received damaged or incorrect.
• Products damaged after delivery due to misuse, improper handling, or accidental damage.

Mandatory Unboxing Video

To help protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for any claim related to damaged, defective, missing, or incorrect items.

The video should clearly show:

• The sealed parcel before opening.
• The shipping label.
• The complete unboxing process without cuts or edits.
• The condition of the product immediately after opening.

Claims related to transit damage, missing products, or incorrect items may not be accepted without a valid unboxing video.

Jewellery Sets

If a product is purchased as a complete set (for example, a chain and pendant set or an earring set), the complete set must be returned together.

Partial returns or exchanges of individual pieces from a set are not accepted.

How to Request a Return

1. Contact our customer support within 48 hours of receiving your order.
2. Share your Order ID along with the reason for the return.
3. Provide clear photographs of the product and the mandatory unboxing video.
4. Wait for approval from our support team before shipping the product back.

Returns sent without prior approval may not be accepted.

Refund Process

Once the returned product is received, it will be inspected by our quality team.

If the return is approved:

• Your refund will be processed to the original payment method.
• Refunds are generally completed within 7–10 business days after the inspection is approved.

The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Need Help?

If you have any questions regarding returns or refunds, please contact us.

Email: info@silverocean.co.in

Phone / WhatsApp: +91 90230 97707

Our support team will be happy to assist you.