Welcome to the Silver Ocean FAQ. Quick answers about our certified 925 sterling silver jewellery and gold-plated heritage pieces — shipping, returns, payments, care and custom orders. Can't find your answer? WhatsApp us at +91 90230 97707.
Products & authenticity
What type of jewellery does Silver Ocean sell?
Certified 925 sterling silver jewellery and gold-plated Indian heritage jewellery: rings, chains, bracelets, kadas, pendant sets & necklaces, earrings, nose pins, silver rakhis and gift collections.
Are Silver Ocean products genuine 925 silver?
Yes. Every silver piece is 92.5% pure sterling silver and ships with a signed Certificate of Authenticity. See how our certification works, or read the 925 sterling silver guide.
Is silver jewellery safe for sensitive skin?
925 sterling silver is hypoallergenic and nickel-safe in quality manufacturing — one of the most skin-friendly choices for earrings and nose pins.
Shipping & delivery
Do you ship across India?
Yes — secure, tracked delivery across India in 3–7 business days. Orders dispatch within 1–2 business days. Shipping is free on orders of ₹1,000 or more; Cash on Delivery is available. Full details in our shipping policy.
How do I track my order?
Tracking details arrive by email, SMS and WhatsApp once shipped — or use our Track Your Order page.
Returns & exchanges
Do you accept returns or exchanges?
Yes — a 7-day return & exchange policy from the date of delivery on unused items in original packaging with the authenticity card. Earrings, nose pins and customised pieces are not returnable for hygiene and made-to-order reasons. Please record an unboxing video — details in the return policy.
Payments
What payment methods do you accept?
UPI, credit and debit cards, and Cash on Delivery on eligible orders. All payments are processed through secure, PCI-compliant gateways.
Care & customisation
How do I keep silver jewellery from tarnishing?
Wipe after wear, store airtight and dry, keep away from perfume and water — the complete routine is in our silver care guide. Every order includes a polishing cloth and care card.
Can I order custom or engraved jewellery?
Yes — engrave names, initials or dates on most pieces, or design fully custom pendants, bracelets and fingerprint jewellery at the Silver Ocean Atelier.
Contact & store
How can I contact Silver Ocean customer support?
WhatsApp or call +91 90230 97707, email info@silverocean.co.in, or visit our store Opp. Baba Complex, Zanzarda Road, Junagadh, Gujarat — open every day, 9:30 AM to 8:30 PM.
Frequently Asked Questions.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.